NetEdit v3 is the utility program we now use to download and update the firmware in all of our Ethernet devices. NetEdit has a LiveUpdate feature that will download all of the latest firmware files then check the devices on you network and tell you which devices have out of date firmware.

As one more way to get product support information to you in a timely fashion, we've added a product support forum to our web site to help you get quick answers to your product support questions.

Go here to download the latest software updates and demo programs for all of the DirectSOFT versions, all versions of the DSData Server, and for the LookoutDirect and DLPlus products.

The FAQs for our products are also located on each product page.

Go here to download the latest version of our hardware management utilities NetEdit v3.x, CTRIO Workbench and ERM Workbench.

Go here the download the latest version of the utilities we've created to help manage various software issues, DNLoader, DSStart and DBWin32.

We offer a repair service for our products that are no longer covered under the original manufacturer's warranty. Before you send the item back to us for repair, we need you to request and RMA number and get the shipping instructions.