Out Of Warranty Repair Policy Updated: 08/14/2019
We offer a repair service for our products that are no longer covered under the original manufacturer's warranty. Before you send the item back to us for repair, we need you to send us an email with the information listed at the bottom of this page to request an RMA number and get the shipping instructions.

Once we receive the device for repair, we'll evaluate the device and determine whether to repair it or replace it (with a refurbished unit or one from B-stock). You will always get back a functional device, it just may not be the same one you sent to us. If you need the same device back, just specify that in the Additional Instructions field when you request an RMA number and we'll try our best to accommodate your needs. The typical repair time is two weeks after we receive the units, but this time can vary widely depending on work load at the repair facility.

At this time we do not accept credit cards as a payment method for the repairs. You will be invoiced for the total cost of the repair, plus the return shipping costs, and any additional fees (e.g. customs fees on international shipping).

The following chart lists the current repair price (as of July 2019) for the modules we manufacture. These prices are subject to change without notice and do not include shipping costs.

Part Number Repair Cost Part Number Repair Cost
EZ-Touch Adapters BRX DM1-10 / DM1E-10 MPUs  
EZ-ETHERNET $81 BX-DM1-10ED1-D $110
EZ-ETHERPLUS $84 BX-DM1-10ED2-D $110
    BX-DM1-10ER-D $106
Gateway Devices BX-DM1-10AR-D $102
MB-Gateway $72 BX-DM1E-10ED13-D $142
    BX-DM1E-10ED23-D $143
Network Adapters for GS and DURA Pulse A/C Drives BX-DM1E-10ER3-D $138
GS-EDRV
Discontinued
Repair not available
Replacement is GS-EDRV100
BX-DM1E-10AR3-D $135
GS-EDRV100 $70    
HA-EDRV2
Discontinued
Repair not available
No replacement is available
BRX DM1-18 / DM1E-18 MPUs
    BX-DM1-18ED1 $131
Modules for use in DL05 and DL06 PLCs BX-DM1-18ED2 $132
H0-CTRIO $54 BX-DM1-18ER $127
H0-ECOM
Discontinued
Repair not available
Replacement is H0-ECOM100
BX-DM1-18AR $120
H0-ECOM100 $52 BX-DM1-18ED1-D $126
H0-PSCM $90 BX-DM1-18ED2-D $126
    BX-DM1-18ER-D $121
Modules for use in DL205 PLC Systems BX-DM1E-18ED13 $165
H2-CTRIO $85 BX-DM1E-18ED23 $165
H2-CTRIO2 $98 BX-DM1E-18ER3 $160
H2-EBC
Discontinued
Repair not available
Replacement is H2-EBC100
BX-DM1E-18AR3 $154
H2-EBC100 $56 BX-DM1E-18ED13-D $159
H2-EBC-F $100 BX-DM1E-18ED23-D $160
H2-ECOM
Discontinued
Repair not available
Replacement is H2-ECOM100
BX-DM1E-18ER3-D $155
H2-ECOM100 $63    
H2-ECOM-F $112 BRX DM1-36 / DM1E-36 MPUs
H2-ERM
Discontinued
Repair not available
Replacement is H2-ERM100
BX-DM1-36ED1 $163
H2-ERM-F $112 BX-DM1-36ED2 $163
H2-ERM100 $63 BX-DM1-36ER $157
H2-PBC $96 BX-DM1-36AR $152
H2-SERIO $59 BX-DM1-36ED1-D $157
H2-SERIO-4 $60 BX-DM1-36ED2-D $158
H2-WPLC1-EN
Discontinued
Repair not available
No replacement is available
BX-DM1-36ER-D $152
H2-WPLC2-EN
Discontinued
Repair not available
No replacement is available
BX-DM1E-36ED13 $236
H2-WPLC3-EN
Discontinued
Repair not available
No replacement is available
BX-DM1E-36ED23 $237
H2-DM1 $90 BX-DM1E-36ER3 $228
H2-DM1E $96 BX-DM1E-36AR3 $219
    BX-DM1E-36ED13-D $230
Modules for use in DL405 PLC Systems BX-DM1E-36ED23-D $230
H4-CTRIO $93 BX-DM1E-36ER3-D $155
H4-EBC $181    
H4-EBC-F $227 RX DM1E-M MPU & Remote I/O Masters
H4-ECOM
Discontinued
Repair not available
Replacement is H4-ECOM100
BX-DM1E-M $99
H4-ECOM-F $121 BX-DM1E-M-D $92
H4-ECOM100 $77 BX-DMIO-M $80
H4-ERM
Discontinued
Repair not available
Replacement is H4-ERM100
BX-DMIO-M-D $74
H4-ERM-F $121 BX-EBC100-M $80
H4-ERM100 $77 BX-EBC100-M-D $74
    BX-MBIO-M $86
Modules for use in Terminator I/O Systems BX-MBIO-M-D $86
T1H-08TDS $84    
T1H-CTRIO $112 BRX I/O Modules
T1H-EBC
Discontinued
Repair not available
Replacement is T1H-EBC100
BX-05TRS $23
T1H-EBC100 $93 BX-08CD3R $24
T1H-PBC $125 BX-08NA $21
T1H-DM1 $104 BX-08NB $21
T1H-DM1E $110 BX-08ND3 $20
    BX-08NF3 $18
    BX-08SIM $25
    BX-08TA $30
    BX-08TD1 $23
    BX-08TD2 $23
    BX-08TR $25
    BX-12CD3D1 $26
    BX-12CD3D2 $26
    BX-12NA $26
    BX-12NB $24
    BX-12ND3 $23
    BX-12TA $36
    BX-12TD1 $28
    BX-12TD2 $26
    BX-12TR $30
    BX-16CD3D1 $32
    BX-16CD3D2 $33
    BX-16NA $33
    BX-16NB $30
    BX-16ND3 $29
    BX-16TD1 $35
    BX-16TD2 $33
    BX-16TR $35
    BX-32ND3 $50
    BX-32TD1 $45
    BX-32TD2 $45
    BX-HSIO1 $63
    BX-HSIO2 $63
    BX-SERIO $64
       
    BRX POMs
    BX-P-ECOMLT $15
    BX-P-SER2-RJ12 $10
    BX-P-SER2-TERM $11
    BX-P-SER4-TERM $13
    BX-P-USB-B $10

To request an RMA#, please send an email with the following information to RMARequest@hosteng.com with a subject of "RMA Request":

Your Name:

Your Company:

Return Address (Street, City, State, Zip ):

Contact Phone Number:

Email Address to Send the RMA#:

Part Number of Item to Repair:

Brief Description of the Item Failure:

Shipping Instructions (return shipping method, UPS account number or FEDEX account number, etc.):

Additional Instructions (if any):