Q100198 HOWTO: Eliminating General Setup = Initialization Errors

From: Subject: Q100198 HOWTO: Eliminating General Setup Initialization Errors Date: Fri, 18 May 2007 11:44:59 -0400 MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----=_NextPart_000_0000_01C79941.F6E64AC0" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028 This is a multi-part message in MIME format. ------=_NextPart_000_0000_01C79941.F6E64AC0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Content-Location: http://support.installshield.com/kb/view.asp?articleid=Q100198 Q100198 HOWTO: Eliminating General Setup = Initialization Errors


Macrovision Knowledge = Base

HOWTO: Eliminating General Setup Initialization Errors

Document ID: Q100198
Last Revised On: Monday, May 03,=20 2004

This article applies to the following:
Product(s): =
Professional 5.x

Having trouble installing software on your home computer? = Get=20 the answers to your installation questions at InstallShield's=20 Consumer Central.

Summary

A installation program that has been tested and works correctly = on most=20 development systems is terminating during initialization with one = of the=20 following errors on some systems:

Setup Initialization Error 102,104, 105, 112, or 301=20
Installation stops responding without displaying a message.=20
A General Protection Fault (GPF) error.=20
Windows Program has performed an illegal operation dialog=20 box.

How can I troubleshoot and correct these errors?

Discussion

Such problems are usually system related, so the best way to = solve them=20 is to try to eliminate each of the possible causes one at a time = until the=20 installation initializes correctly. Below is a summary of the = common=20 causes of Setup initialization errors and suggestions to = troubleshoot=20 each:

A conflict with a concurrently running program, such as a = screen=20 saver or virus scanning program.=20
Shut down any concurrently running programs and attempt to = run the=20 installation again. This includes any virus checking software = that may=20 be running in the background.
Support directory (SUPPORTDIR) related problems.=20
- Make sure that there is at least 500 KB of free space in = the=20 support directory. If not, free up some space and attempt to = run the=20 installation again.=20
- If the support directory is set to a RAM drive, make sure = that at=20 least 2 MB of space is available, or set the support directory = to the=20 drive listed below.=20
- Make sure that the support directory is set to the Temp = directory=20 at the root level of the WINDISK (drive that holds the = Windows=20 directory--usually the C drive). If the support directory was = set to=20 another location, try setting it to the this directory and = running the=20 installation again.=20
- Make sure that the user has write privileges to this = directory.=20
- Delete any InstallShield files left in this directory. If = a file=20 cannot be deleted because it is in use, the system should be=20 restarted. Then delete the files deleted and retry the = installation.=20
The support directory should be checked and cleared after = every=20 further installation attempt until the problem is solved.
User does not have write privileges to the Windows or = Windows\System=20 directory.

Make sure that the installer has write = privileges to=20 the Windows directory and Windows\System directory. The = installation=20 program must have write access to these directories. If = necessary, a=20 system administrator who has the appropriate privileges may need = to=20 perform the installation.=20
Uninstaller executable file is read-only.

Make sure = that=20 uninstaller (IsUnist.exe, IsUn16.exe, Uninst.exe, or = Uninst16.exe) is=20 not marked as read-only if it already exists on the user's = system. If=20 the uninstaller exists on the user's system, it can be found in = the=20 Windows directory.=20
Note: Some virus checking programs automatically mark = all .exe=20 files as read-only. If the uninstaller is found to be read-only, = all=20 virus-checking programs should be terminated before running the=20 installation again.
Problem with _Isdel.exe.=20
Temporarily remove _Isdel.exe from your installation. = _Isdel.exe is=20 located with Setup.exe on your first distribution disk. Then, = run the=20 installation again and see if this solves the problem.
Problem with 32-bit disk/file accessing (16-bit Windows = only).=20
Try turning 32-bit disk or file accessing on and off. (Not = all=20 systems have a 32-bit file accessing option.) To do this, go to = the=20 Control Panel under 386Enh/Virtual Memory/Change and click = 32-bit disk=20 and/or file accessing on or off. (Note that InstallShield 5.x=20 Professional no longer supports Win32s as a 32-bit platform. = Only 16-bit=20 InstallShield 5.x Professional setups can be run on a Windows = 3.x system=20 with Win32s installed)
Problem with installing Ctl3d.dll.=20
Create a dummy file with the name Noctl3d.txt in the = directory with=20 Setup.exe and then run the installation again.
A corrupt Setup.ins, Setup.exe or other installation file = caused by=20 a media-related problem such as a corrupt diskette or hard=20 disk.

Try using a different set of disks for the = installation. If=20 the problem is occurring at a remote site, send the customer a = set of=20 replacement disks and ask the customer to return the disks. If = possible=20 test the customer's disks at the development site.=20

A corrupt Setup.ins, Setup.exe, or other installation file = caused by=20 a non-media-related problem, such as a compiler = failure.

Run=20 ScanDisk, if available, on the system's hard drive to see if = there are=20 any bad sectors. If necessary, fix any problems.=20
Copy an uncorrupted Setup.exe, _Instxx.ex_, _Setup.dll, or = _Setup.lib=20 to the installation directory and attempt to run the = installation again.=20 Also, check to see where setup.exe is being run from. If it is = under a=20 very long, nested path, try moving it, and re-running the = setup.

Recompile the script and try the installation with a New = Setup.ins.=20
Problems with a network drive or CD-ROM drive.

If the = installation is being run from a network drive or CD-ROM drive, = try the=20 installation from a local drive.=20
A problem with a custom resource used by the installation.=20
Use the _Setup.lib provided with Template One (InstallShield3 = installations only).

At this point, if the problem is occurring at a remote site, = check=20 with the customer experiencing the problem directly and = determine if the=20 customer is interested in a conference call with the developer = and=20 InstallShield Technical Support.
A conflict with an installed driver.=20
Modify the Autoexec.bat and Config.sys files to load as few = drivers=20 as possible and attempt to run the installation again.
A conflict with the system's hardware.

Attempt the=20 installation on as many systems as possible. See if it runs on = any other=20 systems. If it does, try to determine what drivers are installed = on the=20 problem system(s).

Remove as many peripherals as possible and attempt to = re-run=20 the installation.

After eliminating the possible causes of the problem described = above,=20 restart Windows and attempt to run the installation again.

Information about the installation:

The complete version number of InstallShield used for the=20 installation.=20
Where the installation is running from (Network/CD-ROM/Hard=20 Drive/Floppy Drive).=20
The number of systems the problem is occurring on:=20 (All/Many/Some/Few/One) system(s).=20
How frequently the problem occurs: (All/Many/Some/Few) = installation=20 attempts.=20
What custom resources, if any, are in the, _Isres.dll, = _Setup.dll or=20 Setup.exe files? What files have been added to _User1.cab (or = _Setup.lib=20 for InstallShield3 users?

Information about the system(s):

Platform(s) the problem is/is not occurring on.=20
Determine where the support directory (SUPPORTDIR) is = on the=20 system. This directory is normally set by the TEMP environment = variable.=20 This variable can be checked by typing "set" in a DOS window. If = there=20 is no TEMP environment variable set, look for any of the = following=20 files:

_Ins0XXX._mp
_Inz0XXX._mp
_Wult95.dll =

(where XXX denotes a three digit number.)=20

in any of the following locations:

WINDISK\Temp
WINDISK\Windows
WINDISK\Windows\Temp
WI= NDISK\Dos
WINDISK\Dos\Temp

where WINDISK is the drive where Windows is = installed.

The support directory also contains at least one directory = with the=20 name _Istmpxx.dir that contains any files that were compressed = into=20 the installation's _Sys1.cab and _User1.cab files (or = _Setup.lib for=20 InstallShield3 users).

Determine the type of file system in use on the drive where = the=20 setup is running.

References

If you are an end user, attempting to install software on your = home=20 computer, visit InstallShield=20 Consumer Central.

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------=_NextPart_000_0000_01C79941.F6E64AC0 Content-Type: application/octet-stream Content-Transfer-Encoding: quoted-printable Content-Location: http://www.macrovision.com/global/PersistentCookie_general.js function rand(number) { return Math.ceil(Math.random()*number); } function SetClickTracksCookie() { var thisCookie =3D GetCookie("CLICKTRACKSCOOKIE"); if( thisCookie =3D=3D null) { //Setup the random cookie value var myValue =3D new Date(); var randNum =3D rand(100); =09 myValue =3D myValue.toGMTString() + "_" + randNum; //Setup the expiry date to expire in 2010 var expiryDate =3D new Date(); var date2010 =3D "Fri, 31 Dec 2030 23:00:00 EST"; var dt =3D Date.parse(date2010); expiryDate.setTime(dt); SetCookie("CLICKTRACKSCOOKIE", myValue, expiryDate, "/", = window.location.hostname); =09 } //add cookie for user res and browser //just check one of them, screenres is more important //rudi sugiato var otherCookie =3D GetCookie("SCREENRES"); if (otherCookie =3D=3D null) { //Setup the expiry date to expire in 2010 var expiryDate =3D new Date(); var date2010 =3D "Fri, 31 Dec 2030 23:00:00 EST"; var dt =3D Date.parse(date2010); expiryDate.setTime(dt); =09 var screenres =3D screen.width + 'x' + screen.height; SetCookie("SCREENRES", screenres, expiryDate, "/", = window.location.hostname); var browseragent =3D navigator.appName+' '+navigator.appVersion; SetCookie("BROWSERAGENT", browseragent, expiryDate, "/", = window.location.hostname); } } // --------------------------------------------------------------- // Cookie Functions - Second Helping (21-Jan-96) // Written by: Bill Dortch, hIdaho Design // The following functions are released to the public domain. // // The Second Helping version of the cookie functions dispenses = with // my encode and decode functions, in favor of JavaScript's new = built-in // escape and unescape functions, which do more complete encoding, = and // which are probably much faster. // // The new version also extends the SetCookie function, though in // a backward-compatible manner, so if you used the First Helping = of // cookie functions as they were written, you will not need to = change any // code, unless you want to take advantage of the new capabilities. // // The following changes were made to SetCookie: // // 1. The expires parameter is now optional - that is, you can = omit // it instead of passing it null to expire the cookie at the = end // of the current session. // // 2. An optional path parameter has been added. // // 3. An optional domain parameter has been added. // // 4. An optional secure parameter has been added. // // For information on the significance of these parameters, and // and on cookies in general, please refer to the official cookie // spec, at: // // http://www.netscape.com/newsref/std/cookie_spec.html =20 // // // "Internal" function to return the decoded value of a cookie // function getCookieVal (offset) { var endstr =3D document.cookie.indexOf (";", offset); if (endstr =3D=3D -1) endstr =3D document.cookie.length; return unescape(document.cookie.substring(offset, endstr)); } // // Function to return the value of the cookie specified by "name". // name - String object containing the cookie name. // returns - String object containing the cookie value, or null = if // the cookie does not exist. // function GetCookie (name) { var arg =3D name + "=3D"; var alen =3D arg.length; var clen =3D document.cookie.length; var i =3D 0; while (i < clen) { var j =3D i + alen; if (document.cookie.substring(i, j) =3D=3D arg) return getCookieVal (j); i =3D document.cookie.indexOf(" ", i) + 1; if (i =3D=3D 0) break;=20 } return null; } // // Function to create or update a cookie. // name - String object object containing the cookie name. // value - String object containing the cookie value. May = contain // any valid string characters. // [expires] - Date object containing the expiration data of the = cookie. If // omitted or null, expires the cookie at the end of the = current session. // [path] - String object indicating the path for which the = cookie is valid. // If omitted or null, uses the path of the calling document. // [domain] - String object indicating the domain for which the = cookie is // valid. If omitted or null, uses the domain of the calling = document. // [secure] - Boolean (true/false) value indicating whether = cookie transmission // requires a secure channel (HTTPS). =20 // // The first two parameters are required. The others, if supplied, = must // be passed in the order listed above. To omit an unused optional = field, // use null as a place holder. For example, to call SetCookie = using name, // value and path, you would code: // // SetCookie ("myCookieName", "myCookieValue", null, "/"); // // Note that trailing omitted parameters do not require a = placeholder. // // To set a secure cookie for path "/myPath", that expires after = the // current session, you might code: // // SetCookie (myCookieVar, cookieValueVar, null, "/myPath", = null, true); // function SetCookie (name, value) { var argv =3D SetCookie.arguments; var argc =3D SetCookie.arguments.length; var expires =3D (argc > 2) ? argv[2] : null; var path =3D (argc > 3) ? argv[3] : null; var domain =3D (argc > 4) ? argv[4] : null; var secure =3D (argc > 5) ? argv[5] : false; document.cookie =3D name + "=3D" + escape (value) + ((expires =3D=3D null) ? "" : ("; expires=3D" + = expires.toGMTString())) + ((path =3D=3D null) ? "" : ("; path=3D" + path)) + ((domain =3D=3D null) ? "" : ("; domain=3D" + domain)) + ((secure =3D=3D true) ? "; secure" : ""); } // Function to delete a cookie. (Sets expiration date to current = date/time) // name - String object containing the cookie name // function DeleteCookie (name) { var exp =3D new Date(); exp.setTime (exp.getTime() - 1); // This cookie is history var cval =3D GetCookie (name); document.cookie =3D name + "=3D" + cval + "; expires=3D" + = exp.toGMTString(); } //-----------------------------------------------------------------------= ---------------------- //Call the SetClickTracksCookie() function SetClickTracksCookie(); ------=_NextPart_000_0000_01C79941.F6E64AC0--

HOWTO: Eliminating General Setup Initialization Errors

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